100% GUARANTEE
All Direct from the Grower Gifts are unconditionally* guaranteed to arrive fresh
and beautiful every time you order. If you are not 100% satisfied with the product
quality upon arrival, we will replace it free of charge.
To ensure that your roses arrive in a timely fashion, please check that all information
entered on the order form is complete and accurate. We MUST have a local phone number
where the recipient can be reached if further delivery instructions
are required. All of our products are delivered next day by Overnight Courier.
All orders have a signature release that enables the courier to release the shipment
at the requested location without a signature (if deemed to be a safe location).
This may not apply to apartments, hospitals, schools and companies, where a signature
may be requested. Ultimately it is up to the courier whether or not to leave the
package.
It is important that the recipient of this beautiful gift carefully reads and follows
the directions outlined on the "Care Information" card included with each giftbox.
This care information is designed to supply your recipient with the ability to enhance
the life of your gift for as long as possible. This care information is also available
from our website.
*This guarantee applies to orders for which we have received complete and accurate
delivery information.
*Guarantee is valid for 7 days. Any problems must be submitted to our customer service
department within 7 days of receiving all products.
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